E- Goverment in Malaysia: Implementation and Citizen's Adoption Strategies

E-government refers to the use of information and communication technology to provide and improve convenience, accessibility, and quality of government services and policies, etc. The implementation of e-government in Malaysia started since the establishment of Multimedia Super Corridor (MSC).http://www.mscmalaysia.my/

Seven projects have been carrying out to identify the heart of e-government applications, and there are all listed as follow.

1. Generic Office Environment (GOE)
Use of multimedia information technology to improve the communication between workers and departments and improve the efficiency of work within the government.

2. Electronic Procurement (EP) project
To cover central contract, tender and direct purchase, the use of this project will increase transparency, saving in time and money.

3. Human Resource Management Information System (HRMIS)
To manage human resource, this system will record all information about workers including other services like leave application, loan processing, selection etc.

4. Electronic Services Directory
To engage transactions with government and we are allowed to make payment such as electricity, telephone bill and even police summons.

5. Project Monitoring System
For project monitoring running by government, and citizen are allow to provide any ideas or comments.

6. Electronic Labor Exchange
To improve the mobilization of human resource and optimize workforce utilization through systematic matching of job seekers of job vacancies.

7. Internal Revenue Department (IRD)
By using My Key digital signature, companies are able to digitally sign and pay their tax by using this system.http://www.hasil.org.my/english/eng_NO5_1.asp

E-government adoption is heavily depending on the design of the website; it has been divided into different section to indicate the quality of the e-government.

1. Customer satisfaction
Customer satisfaction is the basis therefore most important; a higher level of the satisfaction will gradually increase the rate of e-government adoption.

2. Service Quality
Time taken to response to the citizens concern. Problem solving by government will directly impact on the service quality and satisfaction of the citizen.

3. Website Design
Personalization websites, customization of product offerings, and self-care are the three key features, these features give visitors a sense of control and participation and could potentially enhance their adoption

4. User Characteristic
User characteristics such as perceived risk, perceived control, and internet experience can have a direct impact on internet adoption. For example, perceived risk could leads to a security and privacy issues which could make users unwilling to use e-government.


Tan Cheng Ling said...

Arr, last time I'd tried to pay my TM Net bill there, guess what? I'd paid twice!! I wonder if the server's problem, or the system problem, sigh...

Anonymous said...

Download the redsnow application for Windows or either mac to your pc and do the installation.
The remainder of the functions may appear small improvements over previous versions.

my homepage: download ireb 3.1.2 for windows, ,

Anonymous said...

When someone writes an article he/she retains
the plan of a user in his/her mind that how a user can be aware of it.
So that's why this piece of writing is great. Thanks!

Here is my web blog kitchen home improvement

Anonymous said...

Thanks for the auspicious writeup. It if truth be
told was once a leisure account it. Glance advanced
to far added agreeable from you! By the way, how can we be in contact?

Visit my blog post: CSR Racing cheats

Anonymous said...

Dans ce tarot de Marseille, le bleu es la couleur dominante.
Cette couleur foncée, de valeur noctambule, représente dans ce tarot exhaustif cela lequel est passif,
lunaire. Il représente largesse ces robustesse atrabilaire de l'âme,
les puissances occultes de la noirceur. En compagnie de ceci tonalité gelé, est représenté cela sournois,
la évaluation de l'anima. Ceci rouge est présent dans
chacune des cartes du tarot de Marseille. C'est la couleur de l'énergie, des manifestations de l'animus, du cruor, de l'raison dont domine l'organisation. C'est la
savoir ésotérique. Ce vert est également rare couleur symbolique très importante car c'est la couleur de la
mutation puis de la renaissance. Trouver bizarre conclusion immédiate à votre problème le
davantage urgent, grâce à une écoute attentive après des
révélations fiables.

my page :: voyance gratuite par tchat

Anonymous said...

The site is very user friendly and satisfaction is guaranteed.
Pirates from the Burning Sea has one in the most complex in-game economies where players are
heavily involved within the development of the actual way it turns out.

Depending upon the number and strength of blows administered,
the punishment could leave your back bruised, cut, or ripped available to reveal muscle and bone.

Also visit my webpage - plunder pirates hack tool

mind reading show said...

Wow, Excellent post. This article is really very interesting and effective. I think its must be helpful for us. thanks for sharing your informative.
corporate entertainer

Kajol Kumar said...

Yasmin hat eine Effizienzrate von beinahe 100% bei der Schwangerschaftsverhütung und ist eines der beliebtesten Empfängnis verhütenden Kombinationspräparate.

yasmin Kaufen

Alison Kpi said...

At a time when affordable homes seller are in short supply, the houses in Cobridge — or ‘Poundland’, as locals have dubbed it — represent a barely believable bargain.

Abcd Abcd said...

Get Personalized Elmo CD for your children

Afshana Bilkis said...

buy Kids Scrubs

shimul hossain said...

Not all pain that persists will turn into chronic pain.
Different people experience chronic pain very differently.
Likewise, the effectiveness of a particular treatment for
chronic pain will often differ from person to person.
For example, a particular medication or injection
for a herniated disc may provide effective pain relief
for some people but not for others.

One problem is that not all patients with similar conditions
develop chronic pain, and it is not understood why some people
will develop
CHRONIC PAIN. Also, a condition that appears
relatively minor can lead to severe chronic pain,
and a serious condition can be barely painful at all.

Shamim Khan said...

Phenq Reviews PhenQ is a all-natural dietary supplement for fat burning that combines the best qualities of many other supplements into a single pill.

Md Akter said...

Queens Peak MCC Land
Pavilion & The Andrew Residences by mcc land bedok queens peak . This attractive land parcel is located within an established residential estate and next to Potong Pasir MRT station. The land parcel is located near commercial amenities such as NEX and
Tampines Ave 10 Queens Peak . Residents can also engage in recreational activities such as water sports at Kallang Riverside. The future development is also ideal for families with school-going children, with St. Andrew’s Junior and Secondary Schools, St. Andrew’s Junior Queens Peak Bedok Reservoir .
The 99-year leasehold site at Upper Serangoon Road/Meyappa Chettiar Road sits on about 173,830sqf of land and has a maximum allowable gross floor area of 608,408sqf. About 685 homes and 53,820sqf of commercial space can be developed on Dundee Road Queenstown Queens Peak .

welcome said...

What is my ip
An ip address is a fascinating product of modern computer technology designed to allow one computer
(or other digital device) to communicate with another via the Internet. whatmyip addresses allow the location
of literally billions of digital devices that are connected to the Internet to be pinpointed and differentiated
from other devices. In the same sense that someone needs your mailing address to send you a letter,
a remote computer needs my ip location to communicate with your computer.

Kushtia71 said...

steam showers Canada
A steam shower is a type of bathing where a humidifying steam generator produces water vapor that is dispersed around a person's body. A steam shower is essentially a steam room that offers the typical features of a bathroom shower. steam showers are generally found in
self-contained enclosures that prevent the water vapour from escaping into the rest of the room, avoiding damage to drywall, paint, or wallpaper. steam shower combine the functionality of a standard steam room with many additional features including a shower, FM radio and hydrotherapy. steam showers are available in a variety of materials, including tile, acrylic, fiberglass, glass, stone, and wood.

After all, the average steam shower Canada spends about 80 hours in the simple act of showering every year. Start off the morning with your favourite music, played on the stellar sound system in our units.Sing (or even dance) in the shower in the morning to your energizing tunes, or enshroud yourself in misty steam clouds at night while listening to relaxing meditative tracks. Visit our showroom and you’ll covet a Perfect Bath steam showers Canadais the minute you step foot inside!

arif neteller said...

kingbola99 adalah agen judi casino online terpercaya dengan berbagai macam jenis permainan menarik sportbook,casino,poker,domino,togel,pelayanan 24 jam ramah

jimbloom said...

FlowerDeliveryNYC.com is a company that aims to provide the highest quality floral arrangements for you to make your event or occasion stand out. What distinct www.FlowerDeliveryNYC.com from other florists is that they are high professionals and not telemarketers. The company promises to offer its services all 7 days a week and 365 days a year with a prompt delivery on the very same day you order to make your occasion an everlasting one. We make sure to consider your event as our own and provide with services that can make your event a hit.
Tiniest details matter the most. Whether it is a simple thank you, congratulations, get well soon, sorry, or love and romance, we have got it all covered for you. When you place an order with us, you obviously want it to be done right. We promise to fill every order exactly as it is required by the customer.
Our products are divided under the categories of;
• Luxury collection
• Corporate gifts
• Gift baskets
• DOG – able collection
Whether it is happy news or a sad one, flowers are something that is required at any sort of occasion. For the happy occasions like birthdays, anniversary, graduation, sorry, I am thinking of you or get well soon we have a whole different variety of flowers. Whereas, when it comes to sympathy, we have a huge collection of baskets, vase arrangements, casket sprays, standing sprays, crosses, hearts and baskets.
Corporate Services

xdiang said...

Real Caller: Free, Easy and simple phone number lookup

-Call Blocker : block unwanted phone calls and messages (ios 10.0 ) or later
- Easily find any phone number, if the number is landline or mobile number, domestic or international number.
- Identify Spam quickly and never pick up an UN-wanted calls
- Free phone number lookup
- Offline mode: Recent Logs use it in offline mode works without internet connection
- Name Lookup using the Search Function to find People or business
- Phone book: Some things are Better with Real Caller
* No more wrong contacts!
* Avoid sending message or calling to the wrong party
* Recover your lost phone book
* Find friends, colleagues and family contacts
- Caller identification: Too many calls from unknown numbers? Decide whether to accept or Reject a call!
- Places: Search for any place near you, find it's contact info or locate directions.
- search for restaurants, movies theaters, entertainment and much more!
- Real Caller Telephone Directory with Reverse phone number lookup

jonicakoepke said...

how to save electricity

Weird Box helps save electricity by 25%, find out more now.

Franck said...


helal Khan said...

streaming TV Learn how convenient streaming TV services are for households compared to traditional cable & satellite TV services.

jems khan said...

Montville Bukit Batok West Ave 6 project was won in a bidding war by an astonishing tender of $ 301.2 million that was a real statement of the confidence they have in the project. Space is set for not only the residential condos but also complimentary commercial areas that will make Montville a hybrid project second to none. The Montville is located at the heart of Singapore’s district 23 and just a stone’s throw away from the vibrant and ever growing Jurong East Regional center which has a host of every amenity needed by man.

Ashley said...


stopthegrindnow said...

Social media strategist

strategies using social media

hbseresult said...

Hbse result

girldaily said...


girldaily said...


bestnewestlatest said...

Nice blog post that you have written. I would also like to know how you feel about my blog. You see buying gadgets and electronics online is now a new craze and people really need to know which are the best, the newest or the latest of these. Because of this we have started a blog to feature the best laptops, 4K TVs, best gadgets reviews online.

Post a Comment